Shipping, Delivery and Cancellation

To ensure smooth delivery you must provide us a clear delivery address. The delivery address must contain building, villa or flat number, street name, town, city, landmark note, postal code, and must contain valid telephone number and full contact name(s) according to the form provided.

Before placing an order, you are kindly requested to check the product description carefully and you must agree to be bound by the conditions of sales included in “My shopping cart” and “Product information, stock and pricing” terms.

Your orders are shipped through “Home Delivery” by our courier partner every day except Fridays & holidays, delivered within a maximum of 5 working days.

Delivery is normally door-to-door, but there may be some instances where it is not possible due to courier company limitation or local laws.

Delivery Charge 

If the order is less than 200 SAR, a fee of SAR 25 will be charged for delivery 

If more than 200 Saudi Riyals the customer is exempted from delivery fees

If the customer selects the method of cash on delivery, the customer will charged an additional SAR 15 fee per order.

shipping outside the Kingdom of Saudi Arabia, the period of shipment depends on the international procedures of each country, you can track your shipment via the shipment number sent to you via text message or email.


Some taxes may be levied for international shipments paid by the customer and we will not take any responsibility if the shipment is damaged or returned from the
Customs.

Cancellation

We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call our Customer Service at to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return. Please refer to our Return section below for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.

In case of cash on delivery requests, if the costumer  repeated cancellation request or non-receipt of the order from the delivery company without any reason, the company reserves the right to cancel the option of cash on delivery to this customer.

RETURN 

If you receive a wrong product, or a product received by you is damaged or defective, you may return the products to us You can return the product with no additional refund fees.

or if you simply wish to return your product for any reason, the customer must pay a fee 25 SAR

All products must be returned to us, unused and with all ASQ tags, if any, still attached and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice, within 15(fifteen) days of receipt by you. We will not accept any returns for products if the original packaging has been opened.

Exchange

You can exchange your product(s) within 15 (fifteen) days of receipt of your order, subject to stock availability. All products must be returned to us, unused and with all ASQ tags, if any, still attached and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice. 
Except for products with a manufacturer defect where replacement and return is made even if opened.

Once we have received and inspected the returned product(s), you may exchange your product(s) with any other product(s) - of the same value or lower value, in which case any excess will be refunded to you; Or higher value, in which case you will have to pay the price difference at the time of the exchange plus the delivery fees 25 SAR.

If the product is different or damaged, please take a photo to the product and send it to customer service.